Peter Thorne

24 Gratian Close, Highwoods, Colchester, Essex CO4 9EZ

Telephone: 01206 756102 / Mobile: 07958 506272

E-mail: peter.thorne@oasysltd.co.uk Company Details: www.oasysltd.co.uk

PROFILE

Highly experienced and versatile consultant with a successful track record of providing professional services in both IT support and training roles to blue-chip clients, recognised by a succession of long contracts and extensions as testament to a strong focus on customer service and the ability to get things done. Able to both lead teams and manage suppliers, possessing excellent communication skills and with a flexible and positive attitude that motivates others to enable deadlines to be met and projects delivered even in pressurised situations (e.g. office moves, company mergers).

IT skills in administration, desktop and network support roles (1^st, 2^nd and 3^rd line) across Windows, Novell and Lotus Notes environments are supplemented by a thorough understanding of training provision and delivery, particularly when dealing with users inexperienced in the use of computers.

A confident self-starter, ideally suited to working on a contract basis, capable of adapting quickly into new environments and proceeding to deliver excellent results.

selected achievements AND EXPERIENCE
·	Successfully delivering an award winning nationwide training programme over five years to 2,000+ people in over 300 locations. The ‘SWIMS’ project provided healthcare staff with training in the industry standard IBS Open Housing system. Training was delivered on location around the country, initially utilising the unique PCCoaching technology, and later using in-house facilities.
·	Project lead for major office relocation in the city, covering all aspects from planning and selection of suppliers through to support and training of staff on new applications.
·	Key member of office team supporting various city based office relocations following company merger of Cap Gemini and Ernst & Young. Responsible for documentation and training of relocated users and front-line support.
·	Interim management of IT department for a nine-month period of intense change following a company takeover, delivering projects to smooth the integration of new systems and organisational structures.
·	Succession of IT support roles at major city based financial institutions (e.g. Lloyds of London, Barings, Cap Gemini, M&G, Swiss Reinsurance) including operational and project work, administration and supervisory responsibilities.
·	Nominated finalist in the 2006 IITT ‘Freelance Trainer of the Year’ award and a member of the Professional Contractors Group (PCG).
·	A published author and freelance writer with weekly column on football.
Relevant IT Software skills and training
· Windows 2000 / XP / 95 / 98		· NT 4.0
· MS Office		· MS FrontPage 97/2000
· MS Outlook / Exchange		· Novell 5.07
· Lotus Smartsuite		· Lotus Notes 4.5 / 5
· IBS Open Housing System
· JEB Teachers Certificate in IT / JEB General Teaching Principles (2001/2002)
· MCSE (1997/1998)

EMPLOYMENT and work History
Jan 2003 – Mar 2009	stonham housing association	tRAINER / CONSULTANT
· Provided training on initial roll-out of IBS Open Housing System to all Stonham project locations within the UK (300+).
· Training was delivered via PCCoaching (http://www.pccoaching.com/) and the project won the Wolce ILT Solution of the Year award in 2003.
· Bid and won contract for providing all ongoing training services in 2004, also providing support and training at three main sites in London, Birmingham and Leeds as well as various other regional offices.
· Planned, set up and managed the central Helpdesk operation, including the recruiting, training and mentoring of support staff.
aUG 2001 – MAY 2002	INTERMEDIATE CAPITAL GROUP PLC	PROJECT LEADER
· Project managed successful office relocation for leading city institution from Threadneedle Street to the IFC / Tower 42 (Formerly Nat West tower.) The move also included the installation of a new network and upgraded applications within the new office environment.
· Responsible for all aspects of the move, including sourcing suppliers, building a team, managing contractors and builders, full support to staff, training, documentation and handover to ongoing support providers.
MAR 2001 – JUL 2001	CAP GEMINI ERNST & YOUNG	CHANGE ANALYST
· IT support and training role for a number of office relocations due to company merger.
· Provided documentation, training, on-site support and 1^st-line troubleshooting for IT environment.
· Contract extended to provide support for Lotus Notes as company migrated to MS Outlook.
APR 2000 – MAR 2001	GRANADA MEDIA / AON	PROJECT ANALYST
· IT support for Windows, Office and Novell systems during extensive company reorganisations, office moves, audits and a MS Exchange roll-out project.
JUL 1997 – MAR 2000	SWISS REINSURANCE	IT ANALYST
· Desktop support during migration of M&G to Swiss Reinsurance following takeover; responsibilities included delivering training for MS Office applications and being key member of the Lotus Notes migration team.
· Contract extended to provide interim day-to-day management of the IT department during nine-month absence of IT manager. Significant projects included site moves and Y2K.
Nov 1995 – JUL 1997	Mercantile & general REINSURANCE	network support
· Part of team at Information Centre providing support to all London office users covering network, hardware and software support (in-house, Netware and Smartsuite).
· Major migration project from IBM mainframe to Lotus Notes and Novell to Windows NT.
Interests
· Sport, music, further education and family.
· Writing, and in particular writing about football including first book published in 2004, a weekly column for the internet site ‘West Ham Online’, and being the official correspondent for England during the 2002/6 world cups and Euro 2004 (www.soccernet.com).
References and career information prior to 1995
Available on Request